Refund policy
30-Day Return Policy
Return Window: You have 30 days from the date you receive your item to request a return.
Requirements:
- Item must be unopened and in original condition
- Original packaging required
- Receipt or proof of purchase required
How to Return an Item:
- Contact us first to request a return
- Once approved, ship your item to: 2636 Farrington St. Dallas, TX 75207
- Use UPS or FedEx for shipping
- Customer is responsible for return shipping costs
Important Notes:
- Items sent without prior approval will not be accepted
- For questions about returns, contact us
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at https://microchipcookies.com/pages/contact.